Frequently Asked Questions


Are these panels made of glass?

Yes. These panels are made with high quality, all-tempered Glass.



I'm nervous that the glass might break during shipping.

Breakage is rare. We have gotton our packaging down to a science and our packages are labeled to denote glass fragility. However, in the event a panel should break for whatever reason, it IS fully insured so in either event there is no loss.



Are these panels made of individual cut pieces of glass with lead solder?

Our panels are made of kiln-fired single-pane glass with individualized sections of diverse textures and raised metallic beading giving the appearance of cut glass without the weight or cost. If they were traditional soldered type of glass they couldn't have the fine details of these designs. They would look more chunky looking and more opaque.



Can you explain in more detail how these panels are made?

These magnificient creations are crafted on a single pane of glass through high temperature kiln firing. Artists individually apply the finest quality enamel colors, one section at a time. Once the artwork is laminated onto the underlying glass it is entered into the kiln to be fired. After firing, the enamels become permanently fused into the glass which gives each piece a richness and depth of color. Each individual section in the design is unique in color and texture, and is separated by an epoxy resin which is raised similar to lead solder on traditional stained glass work. With the single pane method of stained glass, we are able to use much more intricate designs, than you could ever obtain with traditional cut glass, with more vibrant colors and many more variations of color. The resultant art panels are visually stunning!



Are these panels hand painted?

Our panels are stained glass suncatcher type panels that look stunning in a window. We don't like to call them painted because they don't look "painted". A number of poorly made copy cat firms have opened up giving our work a bad name. If you are interested, we do offer leaded cut panels but they are generally geometric patterns.



Do you have actual photos of the panels so that I can have a better idea on the beauty of the panel?

Yes, we have actual photos of many panels in our store. We have been uploading them as time permits, but please don't hesitate to email us to send you a picture of a particular panel in the meantime.



I saw a beautiful horse panel in your store. How might I see other horse panels in your store (or any specific size or design)

There are 2 ways to find similar items in our store.

o Click on our Store icon within a listing and you will be in our home Store page. View category listings on left side. o Enter the keyword of interest in the Search field within the store. The Search Bar is on the left side on the store home page and on the right side inside a listing. If you have trouble doing this, just drop us a line and we will help you out.



Your panel measurements don't fit our location. Can you make custom sizes?

Unfortunately, we are unable to make custom sizes or designs.



Do your window panels have hanging hardware?

Yes. All of our panels come with hooks, ready for hanging



I love your panels but I'm not sure how I would hang it.

We recommend screwing a tea cup type screw into the top of the window frame. To lower it to the correct viewing level you can use a hanging chain that you can purchase inexpensively at a Home Depot or similar hardware store. Attach a S hook to the chain and you're all set!



Can the wooden frames be removed?

Although we don't recommend removing them a number of our customers do so, so this would be up to you. The 20x40 size without the frame is 17 x 37.5.



The item description mentions a 2-3 week delivery time however I need the panel quicker than that for a gift. Does it always take 2-3 weeks?

If you need a panel quicker for a gift, etc, please email us to see if we may have that particular item in the store for immediate shipment. If so we are able to ship it out overnight or 2 day service. If not, you are able to shorten the timeframe by a week if you pay an expedited fee (email us for details.)




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